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Help Center

Overview

This is where you can find some detailed informations about our services. But feel free to contact us, or book a 15min call with a team member. Human contact is always much better.

Scope of Design Service

What kind of design request can you make?
You can ask for pretty much any design related tasks that can be done using tools like Photoshop, Figma, Sketch, Illustrator... and other design related tools. Feel free to visit this page for mode detailed informations about the kind of projects you can ask with your plan.

Don't worry if your plan doesn't allow you to ask for a specific task, you can always scale up or down as you go. No strings attached.

How we work?

This section explains how we work and what you can expect Verzel Studio to produce on a daily basis.

Every morning, our operations team will look at the requests in your queue and decide, in collaboration with your dedicated designers, what should be delivered for the day, in terms of both new requests and revisions. You can also specify which project is the most urgent.

Since we work day by day, you can expect to receive an update on your new requests or revisions on the next business day. We know time is money so we make our best to deliver the files as fast as possible.
Defining an exact measure of how fast your designer(s) will be able to deliver on a daily basis is nearly impossible as:
-- Graphic Design / Video production / 3D is a creative process
-- Each request is different both in size and complexity
-- Revisions and modifications of a design can also take some time

Generally, we deliver most requests in about 1-3 business day. But production time may vary, for more information about the Daily Output visit this page. If you have specific needs concerning the delivery time, you can always contact us for a custom subscription plan.

Where is Verzel Studio based?

Verzel Studio is a remote company headquartered in Aix-En-Provence - France. Our team is distributed across France, Europe (Spain, Germany, Portugal, Belgium) and the UK.

More about Verzel Studio

What languages do you support?

We only work in English and French for now. We may add other languages if needed in the future. 

The communication with the team and your designer(s) should and will always be in English or French. However, we can do design requests in any language provided, as long as you send us the copy/text that you want to include in your graphics.

We will then copy / paste the text your provided into your graphics so it is very important that you check your spelling and grammar mistakes before sending it to us.

Getting Started

This is where you can find some detailed informations about what services do we offer, how to sign up and how to submit your first request.

How Verzel Studio Works?

Unlimited Graphic Design, Videos, 3D and more... for a flat monthly fee! But what does it really mean?

Verzel Studio offers a fixed-price unlimited graphic design service for Entrepreneurs, SMBs, Startups, Franchises and Companies all around the world.

What "unlimited design" mean? No matter how many requests or revisions you send in, the price remains the same. There are no extra charges, no contracts, no hidden fees, everything is included in the monthly price. We do not have a limit on the number of requests you can ask. Every time you submit a request, it will be added to your queue and you can queue up as many requests as you want depending on your plan. Your assigned designer will then work on your request(s) every day, starting with the one at the top of your queue. You can also specify is a request is more urgent than another.

Here is how the dashboard look like

Brand Profiles

How to create brand profiles and link them to your requests?

With Verzel Studio you can create brand profiles and choose a brand to assign to each design request you make. This will help you save time and will ensure your designer is always working with the good brand assets.

The first step is to create a Brand Profile: Go to the Brands tab and click on the Create a brand button.

Then you will have to fill in the necessary informations about the brand, hit Save and it's done!

How to submit a request?

Submitting a design request to your designer is super easy and quick. Once you are signed in, make sure you are in the Projects tab, then simply click on the Create a request button:

Fill in the request form and your designer will start working on your request ! As simple as that!
Please be as specific as possible when you request a new project, the more informations you give your designer, the better the design will be.

Project delivery time

How long does it take to complete a request?

Once you have subscribed to a Plan, our designers will deliver the graphical work within 1-2 business days in general.

Every design we produce are custom-made, personalized to your brand, and require creative input from our design team. Therefore, no two requests are ever the same. Some requests take 30 minutes while others can take 3 days to produce, depending on the complexity of the project.

As we do not work per request but instead per day, here is an estimation of what you can expect us to produce on a daily basis.

How to change designers?

If you are not satisfied with the design your designer produced, you can always ask for unlimited revisions. If still you are not satisfied, a new designer with a style you like will be assigned to the task.

Software used and supported deliverables

Depending on your request, our designers will use the right tool for the right job. 

For graphic design requests, we always provide you with JPEG, PNG & SVG as well as the sources files if needed (Adobe Photoshop, Illustrator, InDesign, Figma, Sketch...)

For GIF & Video we support Adobe After Effect & Photoshop

For Presentations/slide deck design we support Illustrator, InDesign, Keynote, Microsoft PowerPoint

For Web Design request we support Photoshop, Sketch, Figma

For Websites we support Webflow

For 3D & Motion Design we support Blender & After Effect

WE DO NOT SUPPORT
Google Docs, Google Sheets, Excel, Word, Canva, Wordpress, Shopify, Squarespace

Accepted payment methods & currencies

How can you pay for your subscription?

Verzel Studio only accepts verified debit or credit cards and we use Stripe as our payment processing system. We do not accept: Check, cash, PayPal..

Bank transfer are available only for Entreprise Plan members.

Our Design Process

This is where you can find some detailed informations about our services. But feel free to contact us, or get in touch with a team member. Human contact is always much better.

Brand Profiles

How to create a brand profile and link it to your requests

You can create a brand and upload all of your brand assets only once. Every time you submit a new request you can choose to link it with one of your brand(s), this will increase your productivity and will ensure your designer is always working with the right brand assets.

To create a brand, simply go to your Brand tab and click on Create a brand:

Manage your requests

You can manage your design request by clicking on the three dots on the right of your project card:

3D & Motion Design

Using the latest technology, our animators set 3D objects in motion. Whether it is props, characters, products or a property, any element can be brought to life within a 3D space. Our 3D designers can produce world class motion design videos & custom 3D modeling and animation. 

Each request is unique and we can not estimate the production time until you submit your request. Feel free to get in touch a team member for more specific informations.

Design delivery time

How long does it take to complete a request?

Once you have subscribed to a Plan, our designers will deliver the graphical work within 1-2 business days in general.

Every design we produce are custom-made, personalized to your brand, and require creative input from our design team. Therefore, no two requests are ever the same. Some requests take 30 minutes while others can take 3 days to produce, depending on the complexity of the project.

As we do not work per request but instead per day, here is an estimation of what you can expect us to produce on a daily basis.

How to communicate with your designer?

You can interact with your Project Manager through our web application. Via e-mail, phone or Direct Messaging depending on your Plan. In each request, there you can specify your needs. It is important to give us as much information as you can, so that our design team can produce outstanding pixel-perfect graphics.

Software we use and supported deliverables

Depending on your request, our designers will use the right tool for the right job.

For graphic design requests, we always provide you with JPEG, PNG & SVG as well as the sources files if needed (Adobe Photoshop, Illustrator, InDesign, Figma, Sketch...)

For GIF & Video we support Adobe After Effect & Photoshop

For Presentations/slide deck design we support Illustrator, InDesign, Keynote, Microsoft PowerPoint

For Web Design request we support Photoshop, Sketch, Figma

For Websites we support Webflow

For 3D & Motion Design we support Blender & After Effect

WE DO NOT SUPPORT
Google Docs, Google Sheets, Excel, Word, Canva, Wordpress, Shopify, Squarespace

Account & Subscription

This is where you can find some detailed informations about our services. But feel free to contact us, or get in touch with a team member. Human contact is always much better.

How to update your account informations?

You can update your account informations in a few clics, on the left of the page you can see the MY ACCOUNT menu. Simply click on Profile, Billing or Security to access more details. If you have any questions regarding your account, feel free to contact your Project Manager or send a ticket to our support team.

Sign in to your account

Click here to sign in to your Verzel Studio account. You can also click on the Login / Sign Up button at the top right of this website.

Find your invoices

You can find and download your invoices Billing page

Find invoice link

Manage your payment methods

You can find and download your invoices Billing page

Billing page

Subscription status and auto-renewal

You can manage your subscription, update or cancel at any time. To do just that, log in to your account and go the Billing page

Billing page

How to choose the right plan.

With all our plan you can ask for pretty much any design related tasks that can be done using tools like Photoshop, Figma, Sketch, Illustrator... and other design related tools. Feel free to visit this page for mode detailed informations about the kind of projects you can ask with your plan.

The Rocket plan is perfect for SMBs, Small Startups, Entrepreneurs who are just starting out.

The Premium plan is premium version of the Rocket plan that includes Videos productions, Animated Social Media content, Web design graphics and 2H Phone / Visio support with a dedicated Project Manager.

The Entreprise plan is a fully customized plan that perfectly fits your business needs. You can ask for as many active tasks as you need, have access to more designers with wider skillset like Motion Design, 3D modeling and animation, Web Animations with Lottie, White-Label & Community Management services... and more! The best part is that you get a plan that perfectly fits you. 

Don't worry if your plan doesn't allow you to ask for a specific task, you can always scale up or down as you go. No strings attached.

Cancel or pause your subscription

You can manage your subscription, update or cancel at any time. To do just that, log in to your account and go the Billing page

Billing page

How to edit your plan?

You can manage your subscription, update or cancel at any time. To do just that, log in to your account and go the Billing page

Billing page

Support

This is where you can find some detailed informations about our services. But feel free to contact us, or get in touch with a team member. Human contact is always much better.

Contact Us

You can get in touch with us through your Project Manager, via email or by filling this form
If you are in a hurry, fell free to start a direct message conversation by clicking on the icon at the bottom right of this website.

Give us your feedback

If you have an idea to improve Verzel Studio we will be glad to hear your feedback! Fell free to get in touch with us, and let's have a conversation!

Report a bug

You have noticed a bug? Something went wrong? Please contact us and let us know your issue we will get back to you asap.

Affiliate / Referral Program

Join our referral program and earn money by referring your friends and colleagues.

Do you want to earn extra money by referring us to your friends and colleagues? We have a good news for you, you can apply to join our Referral Program available for our customers.

- Apply using our online application, and receive your approval in 1 business day.
- Create your link and share it to the world!
- Track your referral performance and your earnings in your personalized dashboard.

Got thoughts? Feedback? 

We would love to hear what you think of Verzel Studio! If you have any thoughts on what you like, or don't like, or ideas on how Verzel Studio could be improved please let me know. contact@verzelstudio.com

Get your on-demand graphic design team in a few clics